About
Human Factors · Information Architecture · Human-Computer Interaction · Mixed-Methods Research
I work on complex systems: the intranets, platforms, workflows, and information environments people rely on to get things done.
For the past decade, my work has focused on one problem from different angles: how people understand systems that are too large, layered, or ambiguous to see all at once, and what has to change when those systems break down.
Download resume (PDF) ↓I spent six years at Liberty Mutual as a Principal User Experience Consultant inside a Fortune 100 organization, working on enterprise systems used by tens of thousands of employees.
My most significant work there was the navigation and information architecture redesign for the employee intranet. That project required research, systems thinking, content structure, stakeholder alignment, and careful attention to how employees actually looked for information across a large organization.
It also taught me how easily friction appears in complex systems. A label, pathway, workflow, or governance decision can seem reasonable in isolation, but create confusion once it reaches real people doing real work.
Oak Grove extended that same foundation into a different kind of system. I built and launched a solo e-commerce business as a working experiment in AI-supported workflows and business operations.
The question was not simply whether AI could generate content or automate tasks. It was where AI could meaningfully support the work of running a business, where automation introduced risk, and where human judgment still produced better results.
I used AI and automation across product setup, content generation, localization, marketing, analytics, and operational decision-making. In practice, that meant designing workflows, evaluating outputs, deciding what to automate, deciding what not to automate, and refining the system as I learned what worked in production.
My formal training combines human factors, information design, digital media, and systems thinking.
Across those programs, I learned to look at systems from multiple levels: how people process information, how interfaces shape behavior, how organizations make decisions, and how small design choices can have larger downstream effects.
Liberty Mutual and Oak Grove may look like very different chapters: a Fortune 100 enterprise environment and a team-of-one AI-supported business. To me, they are connected by the same underlying question: how do we make complex systems more understandable, usable, and trustworthy?
That question is becoming more important as AI becomes part of the tools, workflows, and information environments people use every day.
I am looking for work where human factors, information architecture, research, design, AI, and complex systems are central to the problem, not treated as separate concerns.